FULL FEATURES LIST

Essential Plan

Ideal for businesses with minimal telephone requirements and extension based users.

Premium Plan

For the modern, mobile business. Users have access to multiple clients and mobile apps.

Contact Centre Plan

For businesses that operate a customer service department and need advanced features.

USER FEATURES ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
US/Canada Call Plan
Voicemail
Voicemail-to-Email
Number of Registered Devices 1 3 3
Software Endpoints - Softphones -
Hardware Endpoints - Deskphones
Intercom
Call Transfer Between Users
Message Waiting Indicator
Message Waiting E-Mail Notification
Global Call Group
Easy to Manage
Bilingual support
Service Quality Reports
User Portal Features: ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Self Service -
Follow-Me -
Internet Fax -
Operator Console (Reception Software) -
Call History and Statistics -
Personal Audio Conference Room - Optional Optional
Call Recording - On Demand (30-day retention) -
Call Recording - Automatic - Optional
Extended User Storage Retention (Call Recording, Voicemail) -
Dedicated Extension (Direct Inward Dialing - DID) Optional Optional Optional
Additional Features ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Toll-Free Numbers -
Unlimited Internet Fax -
Unlimited Conference Call -
Multi-Site Administration and Management -
Extensions up to 8 digits with Site Codes -
Advance Call Management (including whisper, barge and more) -
Real-Time Analysis -
PC Softphone -
IOS Softphone -
Android Softphone -
Microsoft Teams Integration - Optional Optional
Call Centre Features ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Advanced Reporting - -
Automated Call Distribution (ACD) - -
Voice Contact Center - -
Web-Based Agents - -
Agent with External Devices - -
Agent Thick Client - Desktop - -
Supervisor's Console with Listening - -
Advanced Call Centre IVR Management - -
Call Overflow - -
Real-Time Reports - -
Historical Reports - -
Customized Reports - -
Wallboard - -