Objective: Operate a centralized number to reach all staff, while providing remote agents with the ability to maintain corporate identity for a seamless customer experience for callers.
Connex Cloud Office facilitated the seamless integration of remote employees' mobile phones with a single-number centralized system, using an intuitive IVR (Interactive Voice Response) menu to deliver calls based on time-of-day. The results were an easement in administrative workloads, support for a distributed mobile workforce to maintain brand objectives.
Energy Engineering Company
Objective: Enter new markets with a user-friendly communications solution without the need for external IT support, while enabling mobile employees to operate remotely.
Connex Cloud Office provided a centralized, self-serve multi-site solution which unified communications across four physical locations, enabled intelligent call routing and toll-free based on markets served, included built-in mobility features for employees on the move, and an easy-to-use administration portal. With a reduced technology overhead and resource requirement, focus can remain on core business activities.
HVAC Distribution Company
Objective: Reduce telco costs, centralize resources and offload call volumes to other locations during peak periods.
Connex Cloud Office provided a comprehensive multi-site solution that unified call handle technology across 8 locations, improved inbound call handling and queues, reduced wait times and overflow issues, while reducing our previous solution overheads by 43%.
